Subscription Terms

Cancellation Policy

Learn how service cancellation requests are submitted, handled, and processed for hosting plans, VPS, and custom development contracts.

Terms & Conditions Refund Policy Cancellation Policy

4.1 Customer-Requested Cancellation

Customers may request cancellation by contacting [email protected] or using the cancellation method stated in their account or order page.

Required Information: A cancellation request should include the registered email address, service name, and order or invoice number.

For recurring subscriptions, cancellation should be requested before the next renewal date. Unless the order terms say otherwise, cancellation stops future renewals and does not automatically refund the current paid period.

Data Export Notice: Customers should export their files, databases, and other data before the service ends. Access and data retention after termination may be limited.

4.2 Suspension or Termination for Misuse

Sentic may suspend or terminate a service for non-payment, material breach of these terms, unlawful use, or serious security risks.

Where practical and appropriate, Sentic will provide notice and an opportunity to resolve the issue. Refund treatment will depend on the circumstances, the order terms, and applicable law.

4.3 Development Project Cancellation

A client wishing to cancel a development project should send written notice.

The parties should settle fees for completed milestones, delivered work, and any non-cancellable costs in accordance with the signed quotation or project agreement.

Need Help Managing Your Subscription?

You can manage active subscriptions through your customer dashboard or contact our customer support team directly.

Customer Dashboard [email protected]